Free Tracked Royal Mail Shipping On Orders Over £30
SHIPPING & RETURNS
SHIPPING POLICY
We aim to dispatch all orders quickly and efficiently to ensure a smooth and reliable delivery experience.
Dispatch Times
All orders placed before 2:00 PM (Monday to Friday, excluding Bank Holidays) will be dispatched the same day.
Orders placed after 2:00 PM will be dispatched on the next working day.
Orders placed on weekends or Bank Holidays will be processed and dispatched on the next working day.
STANDARD Delivery Service
All orders are shipped using Royal Mail Tracked 48, providing reliable delivery and full tracking updates.
Royal Mail Tracked 48 aims to deliver within 2–3 working days after dispatch.
EXPRESS Delivery
We also offer Royal Mail Tracked 24 as a faster delivery option at checkout.
Orders placed before 2:00 PM (Monday to Friday) will be dispatched the same day
Royal Mail aims to deliver within 1–2 working days after dispatch
Full tracking provided
Please note: Royal Mail Tracked 24 is not a guaranteed next-day service.
Tracking Information
Once your order has been dispatched, you will receive a confirmation email with your tracking details, allowing you to follow your delivery.
UK Dispatch
All orders are dispatched from our warehouse within the United Kingdom.
Delivery Information
Please ensure your delivery address is correct at checkout. We are not responsible for delays or non-delivery caused by incorrect address details.
If you are not available at the time of delivery, Royal Mail may leave your parcel in a safe place or attempt redelivery.
Busy Periods
During peak periods (such as Christmas or promotional events), delivery times may be slightly longer than usual.
Additional Information
While we aim to meet all delivery estimates, delays may occasionally occur due to factors outside our control (such as weather or courier delays).
RETURN & EXCHANGE POLICY
We want you to be completely satisfied with your purchase. Please contact us and we will do our best to resolve your query quickly. If you are not happy with your order, you may return it under the conditions outlined below.
Condition of Returns
To be eligible for a return, items must be:
-
Unused and in their original condition
-
In original packaging
-
Suitable for resale
We reserve the right to refuse a refund if items are returned in a used or unsellable condition.
Return Costs
Unless the item is faulty or incorrect, return postage costs are the responsibility of the customer.
We recommend using a tracked service, as we are not responsible for items lost in transit.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery.
We may request photos to help resolve the issue quickly.
In these cases, we will offer:
-
A replacement, or
-
A full refund
-
Refunds
Once your return has been received and inspected, we will process your refund within 2-3 working days.
Refunds will be issued to your original payment method.
Non-Delivery/Returned to Sender
If an order is returned to us due to an incorrect address or failed delivery attempts, we may deduct the original postage cost from your refund.
How to Start a Return
To initiate a return, please contact us with your order details and reason for return.
Additional Information
We reserve the right to refuse returns that do not meet the above conditions.